Collections Officer – Fixed Term Contract at FNB

FNB has been operating in Zambia since 2009 and has grown to become a significant contributor to the economy, with a national footprint in seven of the ten provinces of the country. Its corporate and investment banking business provides bespoke solutions to unlock unique opportunities for corporate and institutional clients.

Through an extensive nationwide network of 23 branches, 85 ATMs, more than 1 300 CashPlus agents and digital platforms (such as online/mobile banking and an app), FNB Zambia provides customers with convenient access to banking solutions 24/7.

Working for a large financial institution in Zambia presents many opportunities to touch the lives of the people and communities of the country and FNB supports social upliftment through its various CSI initiatives.

locations: Lusaka

time type: Part-time

posted on: 15/1/2025

time left to apply End Date: January 22, 2025

job requisition id: R27066

Job Description

Managing the SME Collections & Recoveries portfolio.

Managing Excesses and Loan arrears.

Reducing the impairment losses.

Achieve quality and productivity targets by leveraging resources and support functions optimally. Aim to reduce the impairment losses and maximise recoveries and close files in the minimum space of time.

Reduce the bad debts through monitoring of loan arrears by effective use of the OCS Queues & Credit Monitor tools through reduction in value of CAT 1 accounts and reduced flows of accounts to CAT 2 & CAT 3 under the SME Portfolio.

Achieve monthly Team targets with specific focus on early arrears, non-performing loans and post write-off recoveries

Call customers and follow up on outstanding loan arrears and excesses & persuade them to settle their indebtedness.

Professionally negotiate re-payment with debtors by form of payment in full, settlements and / or payment arrangements

Preparing and issuing of Arrears Notices & Demand Notices to defaulting customers

Take appropriate action through the OCS queues, namely, effect PTPs, effect short term payment arrangement, diarize for follow up, collect funds to settle excesses and arrears, update remarks on all requisite platforms. Clear OCS queues regularly. Follow up on instructions to branches & other bank Officials.

To take responsibility for all legal issues which arise during the normal course of Business

Liaise with “in house legal counsel” for difficult opinions and interpretations.

Liaise and manage third parties – Debt Collectors, Attorneys, bailiffs, receivers and security firms..

Monitors to ensure security on the recoveries accounts is perfected, held, and valid.

Evaluates and refers to Head Credit and Senior Manager – ORM any requests to release /amend any securities – on accounts under recoveries.

Always ensure general knowledge of business and industry knowledge.

Responsible for efficient and satisfactory resolution of queries and problems.

Adhere to agreed turnaround times

Perform other ad-hoc credit related duties as when requested

Critical success is the ability to use initiative to close files and bring outstanding NPL cases to an end

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

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All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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