Client Service and Administrative Assistant Vacancy at Sanlam Investments East Africa – Tanzania

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Client Service and Administrative Assistant, Sanlam Investments East Africa – Tanzania

Job Description

Based in Dar es Salaam and reporting to the Country Representative, Senior Portfolio Manager, the successful candidate will have the following responsibilities.

Key Responsibilities

·         Responsible for welcoming and responding to clients and other visitors physically, via telephone and                  correspondence email, letters, packages etc
·         Furnish potential clients with information about our services.
·         Drive customer self-service by encouraging clients to sign up to the customer portal/app.
·         Delivering excellent client service by addressing client concerns and queries and escalating as necessary.
·         Performing document processing for customers including scanning and indexing documents
·         Coordinating office activities and operations to secure efficiency and compliance to Company policies.
·         Organize and manage travel arrangements, appointments, meetings and events.
·         Track stocks of office supplies and place orders as per policy.
·         Maintain client contact lists and manage filing of both electronic and physical documents.
·         Adhere to Company policies including internal and external risk, compliance and regulatory standards.
.         Any other responsibilities as documented in your annual performance objectives and as may be assigned.

Key Competencies

·         Ability to discreetly handle sensitive and confidential information.
·         Ability to professionally engage clients. Strong organizational skills and the ability to   prioritize work.
·         Computer literate (MS Word, PowerPoint and Excel expert) and records management.


Minimum Qualifications and Experience

.         A Bachelor’s degree in a relevant field from a recognized university with 2 years of experience in a similar role.
.         Business acumen and strong communication skills


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If you qualify and are interested in this role, please fill in the application form and forward your CV quoting your job title in the subject area to recruitment@sanlameastafrica.com on or before 2nd May 2024.

Only shortlisted candidates will be contacted.

Click here to Apply on the Organisation’s Website


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